Frequently asked questions

OUR SERVICES

Why should I hire Snapsold?

Great real estate photos open doors and help create sales. Snapsold photographers and videographers are among the best in the business, with years of experience capturing property images. They are reliable, creative, and highly skilled.

Why should I hire Snapsold?

Great real estate photos open doors and help create sales. Snapsold photographers and videographers are among the best in the business, with years of experience capturing property images. They are reliable, creative, and highly skilled.

How do I prepare my home for my photo appointment?

For best results minimize the number of furnishings and décor. Take time to make your house look it’s best BEFORE your photography appointment. Put everything in order inside and out, turn inside lights on and move vehicles out of the driveway. Download our guide to preparing for photography.

What is twilight photography?

Twilight photography sessions take place during the hour of sunset, depending on local conditions and weather. All the interior lights are turned on which creates an ambient glow from within. Twilight provides the most dramatic natural light and produces beautiful, artistic exterior images. Fees apply since twilight sessions occur outside of normal business hours. See a sample.

What’s the difference between an online tour and a walk-thru video?

Our online tour features MLS photos with simple motion effects and music to create a more compelling full-screen experience. Agents will receive branded and unbranded versions. See a sample here.

Our walk-thru video is a full-motion video captured by a Snapsold videographer who captures video of a home. The raw footage is custom-edited and combined with appropriate music to give viewers a cinematic experience. See sample.

What is 3D-360 Interactive tour?

3D-360 Interactive tours are a self-guided interactive presentation of your listing using Matterport® technology. Viewers can see rooms from various perspectives and virtually move about as if they were actually in the home. 360° sessions are booked separately, and the price is based on square footage and the area to be covered. 

Can you photograph neighborhood scenes and amenities?

Yes! Additional fees may apply if the time and number of photos extend beyond what is normally included with the listing photos/video. See our pricing page.

SCHEDULING AND BILLING

How do I schedule a session with Snapsold?

Schedule your session easily with the Snapsold booking tab on our website. Confirmation is immediate. Call us if you have questions or special or unusual circumstances to consider.

How do I schedule a session with Snapsold?

Schedule your session easily with the Snapsold booking tab on our website. Confirmation is immediate. Call us if you have questions or special or unusual circumstances to consider.

How do I pay for my session?

Online payment is easy at our secure QuickBooks portal. Invoices are sent the evening before your scheduled appointment. Payment with a credit or debit card is required before photo downloading. Payment options include major credit cards, debit card or check. We can also store your credit card on our secure payment site for future work.

 

Can I choose a particular photographer?

Yes, our scheduling app allows you to choose a photographer or choose first available.

If my preferred session date is already booked, can I get on a wait list for that time slot?

Sure. Let us know your preferred date and we’ll put you on a wait list for first available.

Are weekend or holiday sessions available?

There is a narrow opening for Saturday sessions. Otherwise, fees may apply for weekend or holiday sessions, if available. There is a 50% additional fee for weekend sessions.

What happens if the photographer can’t access the property on the day the session?

If a photo/video session is booked and we travel to the property, but cannot access property, there will be a minimum $145 charge plus any taxes or travel fees incurred.

Can I book a session within a 12-hour window?

No, not through our online booking system. If you have an extraordinary situation and need photography within a 12-hour window, call us and we can discuss our availability.

 

Are rush services available?

Two options are available for rush delivery: Rush 12-hour delivery fee is an additional $95 or Rush 24-hour delivery fee is an additional $50.  Please specify rush delivery at the time of booking to ensure your order can be processed as needed.

How do I cancel or reschedule a session?

Save your initial confirmation email. The links included allow you to cancel or reschedule your appointment.

Is there a charge or fee for a late cancellation or postponement?

Maybe. Fees may apply if the change occurs within a four-hour window of your session, depending on the situation. If the photographer is in-route to the location, you will be charged the full session fee. Otherwise, the late change is subject to a $110 fee in most cases.

What is your bad weather policy?

Our inclement-weather policy: Postponement is at your discretion. The quality of exterior photos in light rain and low wind is generally good. Heavy rain, wind or snow not only presents a danger to anyone outside, the quality of exterior photos or video also suffers. If there is thunder or lightning near the location, the Snapsold photographer has sole discretion to shoot exterior shots or remain inside. Late postponement and rescheduling for bad weather will not incur charges or fees if invoked before we travel to the location.

What if bad weather occurs after the photo session has started?

If we must return to the location to reshoot any photos, there will be a charge of no less than $160 plus taxes and fees. Re-shoot sessions are limited in time and scope, so use good judgment when considering an inclement weather postponement.

IMAGE DELIVERY

After the photo session, when will my photos or video be ready?

The typical turnaround is the next late afternoon or evening after the photo session. You will receive a notification when your photos are ready. Video usually takes 2-3 days to edit and deliver. 3D-360 images normally deliver 2 days after the session.

After the photo session, when will my photos or video be ready?

The typical turnaround is the next late afternoon or evening after the photo session. You will receive a notification when your photos are ready. Video usually takes 2-3 days to edit and deliver. 3D-360 images normally deliver 2 days after the session.

If my photo session is on Friday, when will I receive my images?

We try our best to deliver as soon as possible on Saturday after your Friday session.

Can you upload my images directly to MLS?

Snapsold cannot upload photos to the MLS.

How will I receive the images?

We will send a text or an email notifying you that your photos are ready. You can then visit your client page where you can pay, then view a slideshow and download your images.

LICENSING AND USAGE RIGHTS

What are the two different licensing usage rights?

We offer two types of usage rights:

  1. MLS usage is a non-exclusive short-term license to publish all delivered images in Multiple Listing Services or related real estate websites and in marketing materials. All rights and licenses end when the property is sold or is taken off the market (for more than 25 days) for any reason. After your property goes off the market, you may purchase long-term rights for an additional fee. Contact us for details.2. Long-term usage for marketing. There is a higher fee for a more extensive long-term use of the images such as business marketing or rental applications.

See more details about licensing and usage here

What are the two different licensing usage rights?

We offer two types of usage rights:

  1. MLS usage is a non-exclusive short-term license to publish all delivered images in Multiple Listing Services or related real estate websites and in marketing materials. All rights and licenses end when the property is sold or is taken off the market (for more than 25 days) for any reason. After your property goes off the market, you may purchase long-term rights for an additional fee. Contact us for details.2. Long-term usage for marketing. There is a higher fee for a more extensive long-term use of the images such as business marketing or rental applications.

See more details about licensing and usage here

IMAGE IMPROVEMENT

Can you make the grass greener?

The grass color can be improved, but the image will not be substantially changed. We cannot add grass to patchy areas where no grass is growing.

Can you make the grass greener?

The grass color can be improved, but the image will not be substantially changed. We cannot add grass to patchy areas where no grass is growing.

Can you improve the sky for cloudy day photos?

Sky improvement comes with normal processing. Sky replacement is available at an additional fee. Call us for details.

Can you change or alter some part of the image?

We cannot substantially alter an image. We are careful to improve but not to misrepresent a property photo. We can use our imaging software to make minor improvements to straighten the image and make color accurate. Extensive editing may involve an additional fee.

VIDEO

How do I publish my video?

Use the link to download your mp4 video file. Then upload the file to your own publishing hosting channel such as YouTube®.

How do I publish my video?

Use the link to download your mp4 video file. Then upload the file to your own publishing hosting channel such as YouTube®.

How do I download my video?

A download link will be provided after video editing is completed.

Can I use the video preview link provided to publish my video?

Yes. If you need a “host” for your video, you may use the Snapsold link provided, but be aware that our online channels are branded for Snapsold.

AERIAL APPOINTMENTS

Why should I hire a certified and licensed drone pilot?

Our drone pilots are licensed by the FAA to fly drones for residential and commercial applications. If you hire a drone operator who is unlicensed by the FAA, you run the risk of a large fine, especially if you fly in a no-fly zone. Each of our flights is individually insured and we check the air space before each flight to ensure that there are no restrictions in your listing area. Our pilots also have special exemptions to fly in some areas where other drone pilots cannot fly.

Why should I hire a certified and licensed drone pilot?

Our drone pilots are licensed by the FAA to fly drones for residential and commercial applications. If you hire a drone operator who is unlicensed by the FAA, you run the risk of a large fine, especially if you fly in a no-fly zone. Each of our flights is individually insured and we check the air space before each flight to ensure that there are no restrictions in your listing area. Our pilots also have special exemptions to fly in some areas where other drone pilots cannot fly.

How do I prepare for an appointment for drone photos or video?

Place cars in garage or away from the immediate area of the house. Put away garbage cans and pick up yard toys or loose items like hoses. Straighten up yard furniture so that it looks neat from the air.

What happens if it is too windy on the day of the drone appointment?

If it is too windy to fly a drone on the day of your appointment, the appointment may need to be rescheduled.

What’s the difference between drone photos and Photomast® elevated photos?

Drones are used by a Snapsold pilot who is certified and insured. They can capture footage from hundreds of feet above a property, providing a spectacular perspective that is unavailable from ground level.

Our elevated photos are done with a Photomast® that reaches up to 33 feet. This equipment is useful under trees where drones are difficult to fly. The Photomast® images provide a less expensive option compared to drone photography.